Refund Policy

This policy applies to plugins purchased through our NopCommerce Plugin Marketplace. It does not apply to custom software development or consulting engagements, which are governed by the terms of your separate, signed contract with Akantik.

As a provider of non-tangible goods, we do not issue refunds for a plugin after it has been downloaded. We strongly recommend reviewing the description, specifications, and all other information on the plugin's page before purchasing.

We strive to ensure our plugins are of the highest quality, but we understand that errors may occasionally occur. Our refund policy for verified errors is as follows:

• Refunds are provided only if an error is found in the plugin that we are unable to fix within a reasonable timeframe.
• The error must be reported to our support team within 30 days of purchase.
• To request a refund, contact us at ai@akantik.com with details of the error and any steps already taken to resolve it.
• We reserve the right to investigate and verify any reported error before processing a refund.
• If the error is verified, we will process the refund within 10 business days of approval.
• We are not responsible for any damages or losses incurred as a result of using our plugins.

If you have any questions about this policy, please contact our support team at ai@akantik.com.